Wegmans on Rt. 29 in Malvern is opening Sunday morning, less than 48 hours. Maybe if you live in the eastern part of the township, this news is not nearly as exciting; but for many of us in the Great Valley Wegmans will actually be the closest grocery store. If you have follow Community Matters, you know I’m a Wegmans groupie (nearing obsession). . . and yes, my husband and I plan to be there on opening day.
An amusing aside to Wegmans opening is Acme’s new game plan of counter attack with over-the-top customer service. I’m in the Paoli Acme at least 3 times a week and I have noticed that during the last 30 days there has been a noticeable customer service upgrade. All employees, regardless of the hour of the day, are now falling over themselves with hellos, can I help yous, etc. In addition, they have now outfitted 8-10 employees with yellow vests whose job is to take customers groceries to the parking lot. The customer service has risen to such a high level that I actually kidded a clerk yesterday about the over-the-top friendliness of staff (and remarked, that I assumed it was due to Wegmans upcoming opening). And yes, Acme is concerned with the ‘new kid on the block’ and the clerk reported that there have been 2 mandatory employee customer service meetings in the last 30 days . . . the game plan is to woo their customers back after the novelty of Wegmans wears off. Hmm, we will see!